Glendale Auto Body Shop Hours & Contact Info — Prime Time Collision Center Customer Guide
If you’ve had a collision or are planning repairs, knowing exact hours and reliable contact options cuts stress and speeds recovery. This guide lays out when Prime Time Collision Center is open, how to reach us for towing or an estimate, what common repair services involve, and how we work with insurers — all with practical steps for drivers in Glendale and nearby communities. We call out our core strengths early — OEM repair standards, I-CAR Platinum technicians, free estimates, and 24/7 towing — so you know what to ask when you call.
You’ll find operating hours (including holiday notes), clear contact channels and what to have ready, a quick service/timeline comparison, and a straightforward description of the insurance and towing workflow. Scroll for the hours table, service comparisons, step-by-step claim guidance, and instructions for scheduling an appointment or requesting emergency towing.
What Are Prime Time Collision Center’s Operating Hours in Glendale?
Operating hours tell you when estimators, service advisors, and tow intake are available to start repairs or accept drop-offs. Prime Time Collision Center keeps consistent daily hours for customer service and shop work, while emergency towing is available 24/7. That separates routine scheduling from immediate post-accident needs. The table below summarizes our typical weekly hours and holiday handling so you can plan visits or calls. After the table, we outline daily open/close times and how to reach us outside normal hours.
This schedule shows our standard weekly hours and notes about drop-offs, towing, and holiday exceptions.
| Day | Opens | Closes | Notes (holidays/special hours) |
|---|---|---|---|
| Monday | 8:00 AM | 6:00 PM | Regular customer hours; estimators available |
| Tuesday | 8:00 AM | 6:00 PM | Regular customer hours |
| Wednesday | 8:00 AM | 6:00 PM | Regular customer hours |
| Thursday | 8:00 AM | 6:00 PM | Regular customer hours |
| Friday | 8:00 AM | 6:00 PM | Regular customer hours; limited pickup window |
| Saturday | 9:00 AM | 2:00 PM | Reduced hours for drop-offs and pickups |
| Sunday | Closed | Closed | Emergency towing and after-hours intake available |
These hours give you a reliable framework for planning estimates and drop-offs while making clear that emergency towing is available around the clock. If you need help outside posted hours, our 24/7 towing will secure and triage your vehicle, which starts the estimate and insurance workflow described later.
What Are the Daily Opening and Closing Times?
Daily open and close times show when phone lines, the front desk, and estimators are usually available to answer questions and schedule repairs. We open weekday mornings and close in the early evening to accommodate business-day schedules and late-afternoon drop-offs; Saturdays have a shortened window for convenience. Knowing these times helps you plan around work or family obligations for in-person estimates or vehicle pickup.
If you can’t visit during posted hours, email us photos and contact details so an estimator can begin a remote review and arrange towing or a scheduled inspection. The next section explains holiday and weekend policies so you’re covered when regular hours change.
Are There Special Hours for Holidays or Weekends?
Holidays can shorten front‑desk hours, but towing and emergency intake remain responsive. We provide guidance around common holiday closures and keep 24/7 towing active so vehicles can be recovered and stored securely even when the customer desk is unmanned. For planned repairs near holidays, book in advance to avoid delays while technicians are off.
To prepare for holiday periods, call ahead to confirm appointment slots and towing coordination. If you need immediate pickup during a closure, our emergency towing line is active 24/7 and launches an intake process so insurance estimates can begin right away. Knowing our holiday protocols keeps your claim moving.
How Can Customers Contact Prime Time Collision Center in Glendale?
Efficient contact means using the right channel for towing, estimates, or scheduling and knowing what information speeds things up. We handle urgent matters by phone, accept estimate documentation by email, and offer online appointment requests. Below we explain the best use of each channel and what to have ready so intake and estimates move quickly.
When you contact the shop, have the vehicle VIN, insurance carrier and policy number, and photos of visible damage ready. These details shorten call time and help the estimator give a quicker, more accurate initial assessment — which is important when coordinating with your insurer.
What Is the Phone Number for Collision Repair Inquiries?
The best number for immediate collision repair questions and towing is (818) 396-4997. This line connects you to our scheduling and towing team. When you call, be ready to give the incident location, the vehicle VIN, insurance information, and any safety concerns so we can dispatch towing if needed and assign an estimator. Sending photos by email or during the call helps us triage damage and speeds up the first estimate.
If you call outside regular hours, the same number reaches our emergency towing intake so your vehicle can be recovered and brought into the repair pipeline even when the customer desk is closed.
How to Reach Us via Email and Online Appointment Booking?
For non‑urgent estimate details and scheduling, email info@primetimecollision.com. Email lets you attach photos, the VIN, and your availability for an in‑shop inspection. Estimators can review images beforehand and prepare a preliminary assessment. Online appointment requests (through our website or Google Business Profile) are convenient for picking a preferred day and time. Expect an acknowledgement and a typical response window during business hours; clear photos and VIN info speed up a formal estimate.
If you want to start the process remotely, attach clear photos of all damaged areas, the license plate, and the VIN and include your insurer’s name. That lets us begin insurer coordination and schedule a prompt in‑shop inspection if needed. The next section covers the collision repair services we offer and typical timelines.
What Collision Repair Services Are Available at Prime Time Collision Center?
Collision repair ranges from paintless dent repair to frame alignment and ADAS recalibration. Prime Time follows OEM‑aligned procedures and offers paint matching and refinishing, frame straightening, paintless dent repair, and ADAS recalibration so vehicles return to factory safety and finish standards. The table below helps match common damage to expected repair steps and timeframes so you can set realistic expectations before scheduling.
This table compares core services, what they fix, and typical process/time estimates to help you plan.
| Service | What it fixes | Typical process / time estimate |
|---|---|---|
| Collision Repair (structural) | Frame damage, crumple zones | Frame alignment, welding, 3–7 days depending on severity |
| Paint & Color Matching | Scratches, repaints, refinishing | Prep, paint, cure—1–4 days for panel work |
| Paintless Dent Repair | Small dents, dings without paint damage | Panel massage—same day to 1–2 days |
| ADAS Recalibration | Camera and sensor misalignment | Diagnostic calibration—usually 1 day after physical repair |
Use these timelines to shape your questions when booking. The next section lists repair types in more detail so you can identify what matches your vehicle’s condition.
Which Types of Auto Body Repairs Do We Offer?
We handle cosmetic and structural repairs, chassis and suspension alignment, electronics and ADAS recalibration, and OEM‑quality refinishing. Paintless dent repair preserves original paint and saves time on small damage; structural work uses frame straightening and OEM or factory‑equivalent parts to restore crashworthiness. Advanced or luxury vehicles often require calibrated sensors and factory‑equivalent parts — that’s where OEM procedures and trained technicians matter most for safety and resale value.
Prioritizing safety items like frame repair and ADAS recalibration before cosmetic work reduces rework and prevents sensor misalignment during final assembly and paint stages.
How Do Our I-CAR Platinum Certified Technicians Ensure Quality Repairs?
I‑CAR Platinum certification shows our ongoing commitment to technician training across the shop. It pairs with formal QA steps — initial damage analysis, digital estimate documentation, staged approvals, test drives, and final inspections — to ensure repairs meet safety and finish standards. Technicians follow make/model → OEM procedure → specific calibration workflows so repairs restore factory specifications with traceability.
The result is a repair process focused on safety and documentation, which lowers the chance of post‑repair sensor issues or structural compromises and gives you a record of OEM‑aligned work.
How Does Prime Time Collision Center Support Insurance Claims and Customer Assistance?
Handling an insurance claim works best with clear steps: secure the vehicle, document damage, request an estimate, submit paperwork to the insurer, and schedule repairs after approval. We support customers at every step — offering free estimates, coordinating with insurers, and providing 24/7 towing to secure vehicles immediately after a crash. The table below summarizes how we interact with insurers and the customer benefits at each stage.
This table shows common insurance interactions, what we do, and the customer benefit or next step.
| Insurance / Service | What the shop does | Customer benefit / Next step |
|---|---|---|
| Estimate submission | Document damage and create a digital estimate | Faster insurer review and fewer follow-ups |
| Towing coordination | 24/7 towing to the shop for intake | Secure vehicle storage and quick triage |
| Insurer communication | Send appraisal and photos to the carrier | Smoother approval and scheduling |
| Repair approvals | Track approvals and notify the customer | Clear timeline for repairs and pickup |
This overview shows the value of shop‑assisted claim handling and prepares you for the next section, which walks through the exact sequence from towing to repair scheduling.
Do We Work with All Major Insurance Companies?
Yes. We work with major insurance carriers to submit estimates, provide documentation, and follow up on approvals so you don’t have to navigate insurer procedures alone. Our process is to prepare a complete estimate with photos, send it to the carrier, and follow up until authorization is issued. Please bring your insurer details and policy number at intake to speed authorization and avoid duplicate requests.
Working directly with insurers reduces administrative delays and lets our technicians focus on repair sequencing and parts procurement while our claims team manages approvals. The next section explains how towing and free estimates fit together.
What Is the Process for Free Estimates and 24/7 Towing Services?
Typical sequence: call → tow to shop (if unsafe to drive) → digital or in‑shop estimate → insurer submission → schedule repairs once approved. Free towing is available 24/7 to recover vehicles and bring them in for triage; once at the shop, estimators document damage and submit the estimate to the insurer. Turnaround for an initial estimate and insurer submission ranges from same day to a few business days depending on the carrier, and we follow up until authorization is clear.
This stepwise approach helps you know what to expect and what documentation to have ready (photos, VIN, insurance info) when you call for towing or an estimate.
Where Is Prime Time Collision Center Located and How Can Customers Visit?
Knowing our service area and how to plan a visit removes logistical friction for drop‑offs, loaner pickups, and final inspections. Prime Time Collision Center serves Glendale and nearby communities including Burbank, Pasadena, and parts of Los Angeles. Call or email to arrange estimates, towing, or appointments. The next section covers directions and parking considerations, then explains how to schedule an appointment or request a free estimate with the paperwork that speeds the process.
When you plan a visit, confirm your appointment window and ask about on‑site parking or drop‑off lanes to reduce wait time. If you arrive by tow, tell the dispatcher your arrival time so the intake team can meet the tow truck and begin the estimate right away.
What Are the Glendale Shop Addresses and Directions?
We don’t list a street address here, but you can find our location on local maps or our Google Business Profile for turn‑by‑turn directions. We serve central Glendale and nearby neighborhoods for convenient drop‑offs. For pickup, choose routes that avoid event traffic and expect a short turnaround — we schedule final inspections and handovers to minimize congestion. If you need a loaner vehicle or shuttle, request it when scheduling so we can confirm availability.
Telling us your expected arrival time and whether you’re coming by tow or driving helps the front desk direct you to the right parking or intake lane and speeds the estimate and handover process.
How to Schedule an Appointment or Get a Free Estimate?
The fastest way to schedule or request a free estimate is to call with the VIN, insurer name, a brief damage description, and photos if available for remote triage. Email attachments with photos and VIN let estimators start the estimate before you arrive; by phone you can secure an in‑person inspection slot. Expect confirmation by phone or email and instructions on what to bring for the in‑shop estimate, including proof of insurance and ID.
To streamline scheduling, capture photos of all damaged panels, the license plate, and a clear VIN image. That documentation helps the estimator prepare insurer materials and shortens time to authorization so repairs can begin sooner.
- What to bring for an estimate: VIN, insurance information, photos, and ID so the estimator has everything needed.
- How estimates speed repairs: Clear documentation shortens insurer review time and cuts follow-ups.
- How towing integrates with scheduling: If you request towing, the tow arrival time becomes the appointment anchor for estimates and repairs.
Following these steps makes scheduling predictable and helps your vehicle move efficiently from intake to repair.
- Primary contact: Call (818) 396-4997 for urgent towing, estimates, and scheduling.
- Documentation by email: Send photos and VIN to info@primetimecollision.com to begin a remote evaluation.
- Prepare for insurer submission: Provide your insurance company and policy number at intake to speed approvals.
These practical instructions help you act quickly after an incident and keep the claim moving toward completion with minimal delay.
Frequently Asked Questions
What should I do if I need towing outside of regular business hours?
Call (818) 396-4997 — our emergency towing is available 24/7. We’ll secure and transport your vehicle to the shop, start intake, and arrange an initial assessment so repairs can begin as soon as possible, even after hours.
How long does the collision repair process typically take?
Repair time depends on damage type. Paintless dent repair can be same‑day to 1–2 days. Structural repairs, including frame work, typically take 3–7 days depending on severity. Discuss your vehicle’s specifics with an estimator for a clearer timeline.
Can I get a loaner vehicle while my car is being repaired?
We may offer loaner vehicles or shuttle service depending on availability and the repair scope. Ask about this when you schedule — letting us know in advance helps us arrange transportation if possible.
What types of insurance does Prime Time Collision Center work with?
We work with all major insurance companies. We submit estimates and documentation directly to carriers to help speed approvals and reduce paperwork for you. Be sure to bring your insurance information when you come in.
What information should I have ready when contacting the shop?
Have your vehicle’s VIN, insurer name, policy number, and photos of the damage ready. These details let us provide a more accurate estimate and streamline communication with your insurance company.
Are there any warranties on the repairs performed?
We typically provide warranties on parts and labor; terms vary by service. Ask your service advisor about specific warranty details during your appointment so you know what is covered.
Conclusion
Knowing Prime Time Collision Center’s hours and contact options helps Glendale drivers move through repairs with less stress and more confidence. With 24/7 towing, free estimates, and a commitment to OEM standards, we aim to make the repair process smooth from first call to final pickup. Prepare the VIN, insurer info, and photos before you call, and we’ll take it from there. Reach out today to schedule an appointment or request a free estimate and take the first step toward getting back on the road.
