Straight Answers to Your Auto Body Questions
Common questions customers ask Prime Time Collision Center — about collision repair cost, timelines, insurance claims, deductibles, paint matching, and your rights under California law — answered in plain English.
Frequently Asked Questions
Do I have to use the body shop my insurance company recommends?
No. Under California law (Insurance Code section 758.5), you have the right to choose a repair shop. Your insurer can suggest a shop, but cannot require you to use its preferred shop. Ask your insurer how your choice affects any network-specific conveniences or guarantees, and confirm your policy's coverage and deductible. Prime Time Collision Center works with all major insurance companies and can help with repair documentation.
How much does collision repair cost?
It depends on the damage. Small dents and scratches often run a few hundred dollars, while structural repairs after a serious crash can run several thousand. The only way to know for sure is a written estimate. Prime Time Collision Center provides free, no-obligation written estimates at both Glendale locations — call (818) 396-4997.
How long will my repair take?
Minor cosmetic repairs usually take 1 to 3 days. Bumper replacement and paint work typically take 3 to 5 days. Structural repairs or ordered parts can take longer. These are estimates, not promised completion dates: parts availability, hidden damage and insurer approvals can change the schedule. Ask us for an updated timeline as the repair progresses.
Can I keep driving my car while waiting for parts?
Sometimes, but don't assume a car is safe just because it moves. Hidden structural damage, lighting, airbags or driver-assistance sensors can make it unsafe to drive. Ask us to inspect the vehicle before continuing to drive it; if it is safe to drive, ask whether you can wait until parts arrive to leave it for repair. If it isn't safe, call us to discuss towing.
Do you offer free estimates?
Yes. Estimates are free and come with no obligation. Bring your vehicle to either of our Glendale locations at 6010 or 5236 San Fernando Rd, or call (818) 396-4997 to set a time.
Do you offer towing if my car can't be driven?
Yes. We offer free 24/7 towing to our Glendale shop for vehicles we repair. Call (818) 396-4997 any time, day or night.
Will my paint match the rest of the car?
Yes. We use your vehicle's factory paint code plus computerized color matching, then blend the new paint into the surrounding panels so the repair is invisible. This works for standard, metallic, and pearl finishes.
Do I have to pay a deductible, and who do I pay it to?
If your policy has a deductible for the claim, that is the portion you pay out of pocket. Confirm your deductible and payment arrangement with your insurer and the shop before repairs begin. A third-party claim may work differently; ask the responsible insurer what applies to you rather than assuming you owe nothing.
Will you work directly with my insurance company?
Yes. We document the damage with photos, send the estimate to your insurer, bill them directly, and handle any supplement requests if hidden damage is found during the repair. You don't have to be the go-between.
What if the repair costs more than the insurer's first estimate?
An insurer's first estimate may cover only visible damage. If teardown reveals more damage or required repair work, the shop documents it and submits a supplement (a request to revise the estimate) to the adjuster. We can help with the paperwork and discuss approval before additional work; payment is subject to the insurer's review, your policy and your authorization. Ask for an updated written estimate and timeline.
When does insurance rental-car coverage end?
Rental coverage depends on your policy or the responsible insurer's approval, including any daily or total limits. It may end when the insurer considers repairs complete, even if pickup is later; don't assume the rental lasts until you return the car. Ask your adjuster or rental provider for the authorized return date and what happens if parts or supplements delay repairs. We can provide repair-status updates to help you plan.
Will an accident show up on my car's history report?
If an insurance claim was filed or the accident was reported to police, it usually appears on vehicle history reports like Carfax. Quality repairs help protect your resale value even when the accident is on record. Paying out of pocket for minor damage sometimes keeps it off the report, but there is no guarantee.
Should I file an insurance claim or pay out of pocket?
Compare a written repair estimate with your deductible and ask your insurer about coverage, possible rate impacts and claim deadlines. If the estimate is near your deductible, paying directly may be worth considering; hidden damage can change the total after teardown. If safety systems or structural parts are involved, don't base the decision on visible damage alone. We offer free written estimates so you can review your options before authorizing work.
Are your repairs guaranteed?
We stand behind our workmanship for as long as you own the vehicle. If something related to our repair isn't right, bring the car back so we can review it. Ask for the written warranty terms before authorizing repairs, including what is covered, exclusions, and any separate parts or paint coverage. Parts and paint terms may differ from workmanship coverage.
What certifications does your team have?
Our team lists I-CAR Platinum and ASE Certified credentials. Platinum-level individual recognition for advanced collision repair training. Automotive Service Excellence certified repair professionals. Ask us which training applies to your vehicle and repair.
Do you use new, used, or aftermarket parts?
It depends on the repair and what your insurance policy covers. We always tell you which type of part is being used — new original manufacturer (OEM), aftermarket, or recycled — and we will advocate for the parts that restore your vehicle safely. You have the right to ask for OEM parts, though your policy may only pay the aftermarket price.
Does a bumper or collision repair require sensor calibration?
It can. Cameras, radar and parking sensors may be mounted in or near damaged panels, and some vehicles require scanning or calibration after parts are removed or repaired. Requirements depend on the vehicle and the manufacturer repair procedures; visible alignment alone cannot confirm a system works correctly. Ask us what scans or calibrations your repair requires, who performs them and how they will be documented.
What should I check when I pick up my repaired car?
Review the final invoice against the approved estimate and any supplements. Walk around the car in good light to check panel fit, paint finish, lights and repaired features. Ask for any scan or calibration records that apply, and for the written warranty and parts information. Before leaving, ask about any warning lights or concerns; contact us promptly if something related to the repair does not seem right.
What does the $500 bumper repair and painting offer include?
The advertised $500 bumper repair and painting offer is not a quote for every vehicle. Ask for written confirmation of included work, eligibility and final price before booking. Call (818) 396-4997 with your vehicle details and photos or request an estimate; confirm the exact repair scope, any exclusions, and your final written price before booking.
Can you fix a dent without repainting?
Often, yes. Paintless dent repair (PDR) removes small dents and door dings without repainting, as long as the paint isn't cracked and the dent isn't on a panel edge. It is faster and cheaper than conventional repair. We'll tell you honestly whether your dent qualifies.
What should I do right after an accident?
First, make sure everyone is safe and call 911 if anyone is hurt. Exchange names, phone numbers, insurance details, and license plate numbers with the other driver. Take photos of all vehicles and the scene. Then call Prime Time Collision Center at (818) 396-4997 — we offer free 24/7 towing and can walk you through the insurance claim from the start.
Last updated: 2026-06-13
Get Your Free Estimate
Call Prime Time Collision Center at (818) 396-4997 or email info@primetimecollision.com for a free, no-obligation estimate. Free 24/7 towing available.