Filing an USAA Claim in Glendale, CA
Start your USAA claim by phone or app, then choose Prime Time for the repair. Prime Time Collision Center works directly with USAA to document the damage, handle the paperwork, and repair your vehicle to manufacturer specifications.
USAA Claims Department
Phone: (800) 531-8722 (24/7)
File online: https://www.usaa.com/support/insurance/claims/auto/
How to File Your USAA Claim
- Report your claim to USAA. Call USAA or use their app/website to open a claim. Have your policy number, the date and location of the accident, and a short description of the damage ready.
- Tell them you choose Prime Time Collision Center. By law in California, you decide where your vehicle is repaired — you are never required to use a shop your insurer 'recommends.' Just give them our name and Glendale address.
- Bring your vehicle in (or use free 24/7 towing). We provide a free estimate and document all damage thoroughly. If your car isn't drivable, our free 24/7 towing will bring it to our shop.
- We handle the rest with your adjuster. Prime Time communicates directly with your adjuster, manages supplements and paperwork, and repairs your vehicle to manufacturer specifications.
You Have the Right to Choose Us
Under California law, you decide where your vehicle is repaired. USAA cannot require you to use one of their direct repair shops. Tell your adjuster you're using Prime Time Collision Center in Glendale, and we'll take it from there.
Last updated: 2026-06-13
Get Your Free Estimate
Call Prime Time Collision Center at (818) 396-4997 or email info@primetimecollision.com for a free, no-obligation estimate. Free 24/7 towing available.